Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: 11/24/2025
1. Introduction

Metara Technologies Pvt Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our metal trading platform.

By using our platform, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

  • Name and contact information (email, phone, WhatsApp)
  • Business information (company name, GST number, PAN number)
  • Account credentials and preferences
  • Communication records and support interactions

Usage Information

  • Platform usage patterns and interactions
  • Product views, searches, and inquiries
  • Device information and IP addresses
  • Cookies and similar tracking technologies

Business Information

  • Product listings and specifications
  • Trading history and preferences
  • Market analytics and insights
  • Verification documents and certifications
3. How We Use Your Information

Platform Services

  • Provide and maintain our trading platform
  • Facilitate connections between buyers and sellers
  • Process transactions and manage accounts
  • Provide customer support and assistance

Communication

  • Send important updates and notifications
  • Respond to inquiries and support requests
  • Provide market insights and recommendations
  • Send marketing communications (with consent)

Analytics and Improvement

  • Analyze platform usage and performance
  • Improve our services and user experience
  • Develop new features and functionality
  • Conduct research and market analysis
4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With other users: Basic profile information visible to other platform users
  • Service providers: Trusted third parties who assist in platform operations
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In connection with mergers, acquisitions, or asset sales
  • Consent: When you explicitly consent to sharing
5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and assessments
  • Employee training on data protection
  • Incident response and breach notification procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Restriction: Request restriction of processing
  • Objection: Object to certain types of processing
  • Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential cookies: Required for platform functionality
  • Analytics cookies: Help us understand platform usage
  • Preference cookies: Remember your settings and preferences
  • Marketing cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences.

8. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our platform and services

When you delete your account, we will delete or anonymize your personal information, except where retention is required by law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last updated" date.

Your continued use of our platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@metara.co.in

Phone: +91 9076053569

Address: Mumbai, India