Terms & Conditions

Please read these terms and conditions carefully before using our metal trading platform.

Last updated: 11/24/2025
1. Introduction

Welcome to Metara, a metal trading marketplace platform operated by Metara Technologies Pvt Ltd ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our platform, services, and website.

By accessing or using our platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our platform.

2. Acceptance of Terms

By creating an account, accessing our platform, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

These Terms apply to all users of the platform, including buyers, sellers, and visitors.

3. Platform Description

Metara is a B2B metal trading marketplace that connects verified suppliers with qualified buyers. Our platform facilitates:

  • Product listings and discovery
  • Real-time market pricing
  • Supplier verification and rating
  • Communication between buyers and sellers
  • Market analytics and insights

We act as an intermediary platform and do not directly sell or purchase metals.

4. User Accounts

Account Registration

  • You must provide accurate and complete information during registration
  • You are responsible for maintaining the confidentiality of your account
  • You must notify us immediately of any unauthorized use of your account
  • One person or entity may not maintain multiple accounts

Account Types

  • Buyers: Can browse products, contact sellers, and make inquiries
  • Sellers: Can list products, manage inventory, and communicate with buyers
  • Verified Sellers: Additional verification required for enhanced credibility
5. User Responsibilities

General Responsibilities

  • Comply with all applicable laws and regulations
  • Provide accurate and truthful information
  • Respect other users and maintain professional conduct
  • Report any suspicious or fraudulent activity

Seller Responsibilities

  • Ensure all product listings are accurate and up-to-date
  • Maintain appropriate inventory levels
  • Respond to buyer inquiries promptly
  • Comply with quality standards and certifications

Buyer Responsibilities

  • Verify product specifications before making inquiries
  • Communicate clearly about requirements and expectations
  • Respect seller pricing and terms
  • Provide accurate contact and business information
6. Prohibited Activities

You may not use our platform to:

  • List or trade illegal or restricted materials
  • Provide false or misleading information
  • Engage in fraudulent or deceptive practices
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Spam or send unsolicited communications
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the platform
7. Privacy and Data Protection

We are committed to protecting your privacy and personal information. Our collection, use, and protection of your data is governed by our Privacy Policy.

By using our platform, you consent to the collection and use of your information as described in our Privacy Policy.

8. Limitation of Liability

To the maximum extent permitted by law, Metara shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the platform.

We act as an intermediary platform and are not responsible for the quality, safety, or legality of products listed by sellers, or the ability of sellers to complete transactions.

9. Termination

We may suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion.

You may terminate your account at any time by contacting our support team.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or platform notification.

Your continued use of the platform after changes constitutes acceptance of the new Terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: legal@metara.co.in

Phone: +91 9076053569

Address: Mumbai, India